Privacy Policy

This Privacy Policy explains how Sendlyio ("we", "us", "our") collects, uses, and discloses information about you when you use our website and services. Sendlyio is operated from Suite 201, Al Madni Tower, PECHS Block 6, Karachi, Pakistan.

Information we collect

We collect information you provide directly — such as your name, email address, company, and inbox connection credentials when you sign up or connect mail accounts. We also collect usage data (page views, feature usage, IP, browser type) to improve the service.

How we use information

• Provide, maintain, and improve the Sendlyio platform.
• Send transactional emails (account, billing, security).
• Send product updates and marketing emails only if you opt in during signup or in your account settings. You can unsubscribe at any time.
• Comply with legal obligations and prevent abuse.

Email content & inbox data

When you connect a mail inbox, we access email metadata and content strictly to deliver the service (sending campaigns, detecting replies, classifying inbound mail). We do not sell or share your email data with third parties.

Cookies & analytics

We use essential cookies that are required to keep you signed in and to keep your session secure. We also use analytics cookies to understand how the product is used (for example, which features are popular) so we can improve it. We do not use advertising or third-party marketing cookies. You can control cookies through your browser settings.

Data sharing

We share data only with trusted third-party service providers required to run the service (such as hosting, email delivery, and payments), and only to the extent necessary. We do not sell personal information.

Data retention

We retain account data while your account is active. If you delete your account or request deletion, we will remove your personal data within 6 months. Limited records (for example, billing and tax records) may be retained longer where required by law or for legitimate accounting purposes.

Your rights (GDPR / CCPA)

You have the right to access, correct, export, or delete your personal data. Email Support@sendlyio.com to exercise any of these rights.

Children's privacy

Sendlyio is not directed to anyone under 18. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us data, contact us and we will delete it.

Security

We use industry-standard encryption in transit and at rest. OAuth tokens and SMTP passwords are encrypted with strong keys. We restrict employee access on a need-to-know basis.

Contact

Questions? Email Support@sendlyio.com.
Sendlyio, Suite 201, Al Madni Tower, PECHS Block 6, Karachi, Pakistan.