Refund Policy

Free credits to start

Every new account starts with 100 free credits — no credit card required. 1 credit equals 1 contact (email verification + AI-written email), so you can try Sendlyio end to end before paying. You are only charged when you choose a paid plan or buy a credit top-up.

7-day money-back guarantee

If you are not satisfied with Sendlyio, you may request a full refund within 7 days of your first paid charge. To request a refund, email support@sendlyio.com from the email address on your account with the subject "Refund request". Refunds are processed within 5–10 business days back to the original payment method.

After the 7-day window

After 7 days from the first charge, all sales are final. We do not provide prorated refunds for unused time on monthly or annual subscriptions. You can cancel at any time and continue using the service until the end of your current billing period.

Cancellation

Cancel anytime from your Billing page in one click, or through the customer portal link in your billing emails. Cancellation takes effect at the end of your current billing period — you will not be charged again.

Annual plans

Annual plans follow the same 7-day money-back window from the date of charge. After 7 days, annual subscriptions are non-refundable but you retain access for the remainder of the prepaid year.

Abuse and policy violations

Refunds are not available for accounts terminated due to violations of our Terms of Service or Anti-Spam Policy, including sending spam, scraping, or other prohibited use.

Chargebacks

Please contact us before initiating a chargeback. We resolve almost every issue within 48 hours. Chargebacks initiated without first contacting support may result in account termination.

Payment processor

Payments are processed by Paddle.com Market Ltd., who acts as the merchant of record. "Paddle" will appear on your bank or card statement next to the Sendlyio charge. For billing inquiries you can also contact Paddle support directly.

Contact

Questions about refunds or billing? Email support@sendlyio.com. We respond within one business day.